AlifJewelz

At AlifJewelz, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.

Information We Collect

When you use our website or place an order, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through payment providers)

How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Communicate with you about your purchases

  • Improve our website and services

  • Provide customer support

Data Protection

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Third-Party Services

We may use trusted third-party services such as payment processors or courier companies to complete your order. These services only receive the information necessary to perform their tasks.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: alifzewar@gmail.com
Phone: +92 330 7041208
Website: https://alifjewelz.com/

Shipping Policy

AlifJewelz

At AlifJewelz, we strive to deliver your jewellery safely and on time.

Order Processing

Orders are usually processed within 1–3 business days after confirmation.

Delivery Time

Estimated delivery times:

  • Within Pakistan: 3–5 business days

  • International Orders: 7–14 business days (depending on location)

Delivery times may vary due to courier services, customs clearance, or unforeseen delays.

Shipping Charges

Shipping charges may vary depending on your location and order size. The final shipping cost will be shown at checkout.

Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS (if available).

Refund & Exchange Policy

AlifJewelz

At AlifJewelz, customer satisfaction is important to us.

Returns & Exchanges

Due to hygiene reasons and the nature of jewellery products, we generally do not accept returns or exchanges.

However, exceptions may be made if:

  • The product arrives damaged

  • The wrong item is delivered

Reporting an Issue

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Provide:

  • Clear photos or videos of the product

  • Your order details

Our team will review your request and offer a replacement or suitable solution.

Non-Returnable Situations

We cannot accept returns if:

  • The item has been used or worn

  • The issue is reported after 48 hours

  • Damage is caused due to improper handling